RP Platform has partnered with 3T RPD Ltd, a UK market leader in additive manufacturing, to provide automatic quotations and ordering for their customers. Instant online ordering will be available on www.3trpd.co.uk from September 2016. Carl Hopwood, business development at RP Platform, says: “we’re really excited to be able to able to support 3T RPD to extend their existing offering to quickly provide a new and improved customer service option for their clients.”
The online portal from RP Platform will provide 3T RPD with a 24/7 quoting and ordering system, speeding up the quotation and ordering process for their customers worldwide, whilst reducing the administration time for their sales team for smaller or repeat orders.
Ian Halliday, CEO of 3T RPD, says: “Our plastic Additive Manufacturing facility runs day and night and we have a shift rota of staff in place to ensure the build and breakout process runs continuously 7 days a week. However, the office is only staffed during normal working hours Monday to Friday, so the online portal will enable our customers to obtain quotations and place orders 24 hours a day even at weekends, without the need to speak to a member of our sales team.”
The online portal will offer a reduced time to order as 3T RPD customers won’t have to wait to receive a quotation before being able to place an order, thereby significantly improving the lead time for delivery of their parts. It also enables those that are outside of the UK in different time zones to order from us whilst our offices are closed. Customers who have repeat orders can place them by simply uploading their data and confirming their order without having to contact our sales team.
The completely automated process is available to all customers whatever their size, budget and location, providing their 3D CAD data is of good enough quality. They will be able to order parts in Nylon and Glass Filled Nylon, and request additional post processes of Vibro Finishing and Permanent Surface Coloring. Further materials and finishing options will become available as we continue to develop the portal.